𝐓𝐞𝐜𝐡𝐧𝐨𝐡𝐚𝐯𝐞𝐧 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐋𝐭𝐝. one of the leading software and IT service companies in Bangladesh since 1986, CMMI DEV/3 certified is offering you a 3-6 (three-six) months internship opportunity in the Project Implementation, Product Support & Customer Training (PPT) division.
𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧: 𝑃𝑟𝑜𝑗𝑒𝑐𝑡 𝑆𝑢𝑝𝑝𝑜𝑟𝑡 𝑂𝑓𝑓𝑖𝑐𝑒𝑟 (𝑃𝑆𝑂); 𝑂𝑛-𝑆𝑖𝑡𝑒
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Internship 3-6 (three-six months). Based on the performance the candidate will be offered a permanent position in the company.
• Monitor the support and maintenance of the assigned project
• Coordinate the support service with all the support and maintenance teams
• Responsible for managing the customer’s technical queries
• Effectively engage with consumers while balancing several tasks and paying close attention to detail to track and report faults.
• Understand the product issues that customers have reported and replicate them.
• Create Change Requests for the reported defects/improvements.
• Customers should receive timely and accurate resolution/feedback.
• Good customer service skills along with excellent communication skills.
𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Completed graduation in B.Sc. in CSE/CS/SE from any UGC-approved university.
𝐖𝐡𝐚𝐭 𝐰𝐞 𝐚𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫
• Excellent communication skills both in English and Bangla
• Tech savvy & interested in learning new technologies
• Self-managed, independent and proactive
• Excellent writing & documentation skills
• Opportunity to gain real-life corporate experience
• Work under expert supervision
• Will be provided professional training
Email CV to 𝑗𝑜𝑏𝑠@𝑡𝑒𝑐ℎ𝑛𝑜ℎ𝑎𝑣𝑒𝑛.𝑐𝑜𝑚 mentioning the subject line- “𝐀𝐩𝐩𝐥𝐲𝐢𝐧𝐠 𝐟𝐨𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐟𝐟𝐢𝐜𝐞𝐫 (𝐏𝐒𝐎)” within 𝟏𝟎𝐭𝐡 𝐉𝐮𝐧𝐞 𝟐𝟎𝟐𝟐